uarkova
Customer Satisfaction & Billing
Refund Policy
Last updated: July 30, 2026
1. General Digital Assets Policy
Thank you for utilizing services and purchasing digital products on Quarkova (https://quarkova.com), operated by Sunil Baran Mishra (MSME Udyam Registration: UDYAM-WB-12-0125801, India).
Because Quarkova provides digital assets, software templates, electronic downloads, instant online tools, and web development services that are delivered electronically and accessible immediately upon purchase, digital items and services are generally non-refundable once downloaded, delivered, or accessed.
2. Specific Eligible Conditions for Refund
A refund request will be reviewed and considered only under the following verified conditions:
You were charged multiple times for the exact same order due to a payment gateway timeout or connectivity glitch.
Payment was debited successfully, but digital file download was completely unavailable due to verified technical issues on our server and could not be resolved by support.
The delivered digital template or file package is broken/corrupted, and our engineering support cannot provide a working replacement within 48 hours.
3. Non-Eligible Refund Cases
Refunds will NOT be granted in the following scenarios:
- Change of mind or accidental purchase after files have been successfully downloaded.
- Inability to use software templates due to lack of technical skills, incompatible third-party software, or third-party server environments.
- Custom web development orders where design work or coding milestone delivery has already commenced.
- Misuse, unauthorized sharing, or reselling of digital assets.
4. Refund Request Procedure & Mandated Information
To submit a valid refund claim, you must email our billing support within 7 days of purchase at contact@quarkova.com with the following details:
1. Razorpay Payment ID (e.g., pay_Kxxxxxxxxx)
2. Quarkova Order ID / Reference Number
3. Registered Email Address used during checkout
4. Detailed explanation and screenshots of the verified technical error
5. Processing & Razorpay Settlement Timelines
Once your refund request is received and verified:
- Our billing team will review and respond to your claim within 24 to 48 business hours.
- If approved, the refund will be initiated promptly via our payment gateway partner, Razorpay.
- Final credit reflection depends on your payment method and banking network (typically 5 to 7 business days for Credit Cards, Debit Cards, Net Banking, and UPI payments).
6. Contact Billing Support
For refund status inquiries or payment assistance: